We are seeing a few trends emerging where leaders are concerned with decreased revenues and loss of business opportunities from their front-line staff. Increased bottlenecks in workflow, and increased staff turnover are also some of the problems causing concern for leaders. I’ve heard of numerous situations where financial services salespeople are “working from home” and […]

Making the tough calls – when a high performer is detrimental to your culture. All too often I’ve worked with business owners or CEOs who are faced with (what feels like) a seriously tough decision. A high performer, or shall we say, a high biller, in their company is causing havoc in their culture. For […]